Complaints Policy
We're committed to resolving any issues fairly and promptly
Our Commitment
At Star Motors, we are committed to providing excellent customer service. However, we recognise that sometimes things can go wrong. When this happens, we want to hear about it so we can put things right and improve our service.
This policy explains how you can make a complaint and how we will handle it.
How to Make a Complaint
You can contact us to make a complaint in any of the following ways:
By Phone
Call us on (07822) 001615
By Email
Email us at starmotors074@gmail.com
In Writing
Write to us at: Lever Street , Middleton, Manchester, M24 5UE
Our Complaints Procedure
Acknowledgement
We will acknowledge your complaint within 3 working days and provide you with a reference number.
Investigation
We will investigate your complaint thoroughly and fairly, gathering all relevant information.
Response
We aim to provide a full response within 14 days. For complex cases, we will keep you updated on progress.
Resolution
We will explain our findings and any actions we will take to resolve your complaint.
If You're Not Satisfied
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you may refer the matter to The Motor Ombudsman, the automotive dispute resolution body.
Finance-Related Complaints
If your complaint relates to finance provided through us, and you remain dissatisfied after we have provided our final response, you may refer your complaint to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Address: Exchange Tower, London E14 9SR
Our Promise
We will treat all complaints seriously and confidentially
We will investigate thoroughly and respond fairly
We will use feedback to improve our services
We will keep records of all complaints for a minimum of 3 years
This policy was last updated in August 2026.